Refund & Cancellation Policy

This policy explains how cancellations and refunds work for subscriptions to Lemeno Foundation.

Service delivery

This is a digital subscription service delivered instantly online — there is nothing to ship. As soon as your payment is confirmed, your plan is active and your website and chosen features are available to use straight away.

Try it free first

You can publish a real website on our free plan without paying anything and without entering card details. We recommend starting there, so you only subscribe once you know the service works for your business.

7-day money-back guarantee

If you are not satisfied, you can request a full refund of your first subscription payment within 7 days of that payment. This applies to both monthly and annual plans, and covers the first payment on a new subscription.

Cancelling your subscription

• You can cancel at any time — there is no contract and no cancellation fee.
• When you cancel, your website and features stay active until the end of the period you have already paid for. Your subscription simply does not renew.
• After the 7-day window, we do not refund the remaining part of a billing period you have already started.
• Annual plans are not refunded pro-rata after the 7-day window, but you keep full access until the end of the year you paid for.

Adding and removing features

Adding a feature takes effect immediately and appears on your next bill. Removing a feature takes effect at the end of your current billing period, and your bill reduces from the next renewal — we do not refund part of a period for a feature you switch off early.

Failed or duplicate payments

• Duplicate charges and payments taken in error are refunded in full — just tell us and we will sort it out.
• If a renewal payment fails, we will retry and let you know. If it keeps failing, your subscription may be paused until payment succeeds; your data is kept for 30 days so nothing is lost in the meantime.

Custom development projects

Refunds and milestones for custom software or development work are governed by the specific written agreement for that project, not by this page.

How to request a refund

Email contact@lemeno.ai from the email address on your account, with your payment reference and a brief reason. We aim to review every request within 2 business days.

Processing time

Approved refunds are issued to your original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank or card issuer.

Contact us

For any billing question, contact contact@lemeno.ai.